Frequently Asked Questions

Once everyone in your home or property is safe and the process has begun to mitigate any damage, you can call us at 1-800-722-6588 at any time.

If you would prefer, you can file a claim with us here.

Once approved by your adjuster, we will complete an estimate to submit. If accepted, we then will reach out to schedule your Packout. The Packout will consist of detailed inventory and secure packing. Once the packout is complete, we will transport your contents to our facility for cleaning and/or storage. Once the reconstruction in your home is finished, we will schedule your "Takeback" or the return of your contents. For more details on our process, click here.

No. Your packout can be scheduled while you are home or away. We will handle your property with care at all times.

Your belongings will be stored in our climate controlled and secure private storage facilities. For more details on our storage process, click here.

Most often insurance will cover our services, but be sure to check your policy coverage and contact your insurance agent to verify.

Yes. We, or a trusted partner, can handle specialty items including: safes, pianos, billiards, art, etc.